bu99 Terms and Conditions

The following words and terms are used with specific meanings in this terms and conditions document:

• "bu99" or "Platform" — refers to the bu99.cam website and all its associated services.
• "User" or "Member" — any person who uses the platform through a registered account on bu99.
• "Services" — online casino games, sports betting, live dealer games, and other entertainment categories.
• "Wallet" — the virtual account that holds a user's funds within the platform.

bu99 operates as a secure and reliable online gaming platform. These terms form a legally binding agreement between the user and bu99. By accessing or using the platform, you confirm that you accept all of these terms.

2.1 Age Requirement

You must be at least 21 years old to open an account and use the services on bu99. We reserve the right to verify your age at any time. Providing false information about your age will result in immediate account closure and any associated winnings may be forfeited.

2.2 Registration Requirements

• Each user may open only one account.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Users must provide a valid, active mobile number and email address.
• Opening an account in the name or identity of a third party is strictly prohibited.
• Use of a false or fake identity will result in account suspension and all deposited funds being held.

2.3 KYC Verification

Prior to withdrawal or for large transactions, bu99 may request a copy of your National ID (NID) or passport. Withdrawal processing will remain on hold until this verification is completed.

3.1 Account Security

The user is fully responsible for keeping their account login details (username and password) confidential. Any unauthorized access to the account must be reported to bu99 immediately.

3.2 Password Changes

Changing your password regularly is recommended for security purposes. bu99 will not be held responsible for unauthorized access to an account resulting from the use of a weak or simple password.

3.3 Account Suspension or Closure

bu99 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Providing false information or engaging in fraudulent activity.
• Operating multiple accounts.
• Bonus abuse or bonus hunting.
• Violation of any clause of these terms and conditions.
• When required for a security or financial investigation.

4.1 Welcome Bonus

bu99 offers new members a 150% bonus on their first deposit, up to a maximum of ৳8,000. The following conditions must be met to receive this bonus:

• Minimum deposit amount is ৳500.
• The wagering requirement for the bonus is 10x (deposit + bonus).
• Wagering must be completed within 30 days of claiming the bonus.
• The wagering requirement must be met before withdrawing any winnings earned from the bonus.

4.2 VIP and Rewards Program

bu99's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback and special benefits are provided at each tier. Advancement to higher tiers depends on regular gaming activity and engagement with the platform.

4.3 Bonus Terms

• Bonus offers cannot be used in combination unless specifically stated.
• Bonus balance cannot be converted to cash.
• bu99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is suspected, bu99 may forfeit the bonus and any associated winnings.

5.1 Deposit Rules

bKash, Nagad, Rocket, or bank transfer can be used to deposit funds on bu99. The minimum deposit amount for each method is ৳500.

• Deposited funds are generally credited to the account instantly.
• Only payment accounts registered in the user's own name may be used.
• Deposits made through a third party are not accepted.

5.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take between 15 minutes and 2 hours to process.

• If an active bonus is present before withdrawal, its wagering requirement must be met first.
• Withdrawals will only be sent to the payment account used at the time of deposit.
• Large withdrawals may be held if KYC verification has not been completed.
• If fraud or unusual activity is suspected, withdrawals may be held pending investigation.

5.3 Transaction Limits

bu99 reserves the right to set daily or weekly withdrawal limits as part of risk management. Users will be informed of any changes as early as possible.

6.1 Fair Play

bu99 uses software from verified game providers to ensure fair and transparent outcomes across all games. All games are powered by a Random Number Generator (RNG), which ensures impartiality.

6.2 Betting and Game Rules

• Each game has its own rules, which are available within the game interface.
• If a game is left incomplete due to a technical error, that bet will be considered void and the bet amount will be refunded.
• If the outcome of a game is unclear due to a software or network issue, bu99's decision will be considered final.

6.3 Sports Betting

bu99's separate sports betting rules apply to betting on cricket, football, and other sports. If a match is cancelled or abandoned, bets are generally refunded; however, in special circumstances bu99's decision is final.

The following activities are strictly prohibited on bu99 and will result in immediate account closure:

• Using the platform for money laundering or illegal fund transfers.
• Playing games using bots, automation software, or artificial intelligence.
• Attempting to access another person's account or hacking.
• Collecting bonuses using multiple accounts.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Harassing or abusive behavior toward other users.
• Providing fraudulent payment information.
• Participating in match fixing or manipulation of sports events.

bu99 reserves the right to take legal action against users engaged in such activities.

bu99 uses SSL encryption and modern security technology to protect users' personal information. Details on how personal data is collected, used, and protected can be found on our Privacy Policy page.

8.1 Data Sharing

bu99 does not sell or rent users' personal information to third parties. However, limited information may be shared with relevant authorities when required by legal obligation, investigation, or fraud prevention.

8.2 Cookie Usage

The bu99 website uses cookies to improve the user experience. Continued use of the platform will be taken as consent to the cookie policy.

bu99 is committed to responsible gaming. We believe gaming should be for entertainment and should not be a source of financial or personal harm.

• Users can set their own limits on deposits, bets, or sessions.
• A self-exclusion option is available if needed.
• If you feel gaming is getting out of control, please contact us immediately via live chat.

For detailed information on responsible gaming, visit our Responsible Gaming page.

10.1 Complaints Process

For any complaint or dispute, the user should first contact the bu99 support team directly. Our support team provides assistance in Bengali via live chat 24/7. You can also reach us by email: [email protected]

10.2 Resolution Timeframe

Upon receiving a complaint, bu99 will attempt to resolve it as quickly as possible. Complex matters may require additional time for a full investigation.

10.3 Final Decision

In disputes regarding game results, technical errors, or bonuses, bu99's decision shall be considered final and binding, provided that the decision is consistent with these terms and conditions.

bu99 shall not be liable for losses arising from the following:

• A game being interrupted mid-session due to loss of internet connection or technical failure.
• Issues with the user's own device or software.
• Unauthorized access to an account due to the user's own negligence.
• Delays or failures related to third-party services (payment gateways).
• Force majeure events (natural disasters, cyberattacks, etc.).

bu99 makes every effort to maintain the standard of its direct service delivery; however, bu99 is exempt from any obligation to provide compensation if the service is disrupted due to unforeseen circumstances.

12.1 Right to Amend

bu99 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, users will be notified in advance via email or through the platform.

12.2 Continued Use

Continued use of the platform after changes to the terms will be taken as acceptance of the updated terms. If a user does not agree to the new terms, they may close their account.

12.3 Severability

If any clause of these terms and conditions is found to be unenforceable or void, the remaining clauses will remain in full effect. The validity of the agreement as a whole shall not be called into question.