bu99 Privacy Policy

1. Introduction

bu99 ("we", "our", or "the platform") is a trusted online casino and betting platform in Bangladesh. By using our website, you agree to the terms of this privacy policy. This policy describes how bu99 collects, uses, stores, and protects your personal information.

We believe that your privacy is a fundamental right. We take the highest technical and administrative measures to ensure the protection of your information on bu99. Through SSL encryption and other security technologies, we protect your information from unauthorized access.

This privacy policy applies to the use of all bu99 services, products, and websites. If you disagree with any part of this policy, please refrain from using our platform and contact us.

2. What Information We Collect

bu99 may collect the following types of information to provide its services:

2.1 Personal Identity Information

• Full name and date of birth (for age verification — 21+ confirmation)
• Email address and contact details
• National ID or passport number (for identity verification)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for payment processing)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Gaming activity and usage patterns on the platform

2.4 Voluntarily Provided Information

• Information provided through live chat or email
• Information shared through participation in surveys or competitions
• Information voluntarily added to the account profile

3. Purpose of Data Collection

bu99 uses your information for the following purposes:

• Account Management: To complete the registration, login, and account verification process.
• Service Delivery: To keep betting, casino games, and other entertainment services running.
• Payment Processing: To securely complete deposits and withdrawals and to prevent fraud.
• Customer Support: To help resolve your issues through 24/7 live chat.
• Security and Compliance: To detect fraud, prevent money laundering, and ensure responsible gaming.
• Improvement and Analysis: To improve the platform experience and resolve technical issues.
• Promotional Communications: To send bonuses, offers, and promotional information with your consent.

We will never use your information for purposes beyond those stated above.

4. Data Protection Measures

bu99 has taken the following technical and administrative measures to keep your information secure:

5. Cookies Policy

bu99 uses cookies to improve your experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform; without these the site will not work properly.
• Performance Cookies: Used to measure platform usage and improve performance.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to analyze user behavior and improve services.

5.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the platform.

6. Sharing Information with Third Parties

bu99 does not sell, rent, or share your personal information with third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: Minimum necessary information to complete transactions through bKash, Nagad, Rocket, and banks.
• Technology Service Providers: Trusted technology partners for platform operations — under strict confidentiality agreements.
• Legal Obligations: Upon court orders, legal investigations, or legitimate requests from government authorities.
• Fraud Prevention: With relevant agencies investigating fraud, money laundering, or other illegal activities.

Before sharing information with any third party, we verify their privacy and security standards.

7. Data Retention Period

bu99 retains your information only for as long as necessary to fulfill the relevant purpose:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Financial transaction records are retained for a defined period after account closure to meet legal obligations.
• Technical Logs: System logs are generally deleted within a defined short-term period.

Once the retention period expires, information is securely deleted or anonymized in a way that it can no longer be linked to you.

8. Your Rights

As a bu99 user, you have the following rights over your personal information:

8.1 Right to Know

You can contact us at any time to find out what information we hold about you and how it is being used.

8.2 Right to Correction

If there is any inaccuracy in your information, you can request a correction. We will make the necessary correction as quickly as possible.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, information retained due to legal obligations or legitimate reasons may not be deleted immediately.

8.4 Right to Object to Processing

You can contact us at any time to object to promotional communications or specific processing of your information.

8.5 Right to Data Portability

You have the right to receive your own information in a structured, commonly used format.

9. Protection of Minors

bu99 is a responsible gaming platform. Our services are for individuals aged 21 or older only. We collect national ID information during registration to verify age.

If we learn that a minor has registered on our platform, we will immediately close that account and securely delete all related information.

10. Changes to the Privacy Policy

bu99 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by email or through a notice on the platform.

Continued use of the platform after any changes will be taken as your consent to the terms of the updated policy. We therefore recommend visiting this page regularly.

11. Responsible Gaming and Data Protection

bu99 gives the highest priority to responsible gaming. We analyze information about your gaming behavior to identify unusual patterns and provide support where needed. This information is used solely for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Contact Us

Contact us for any questions, complaints, or requests related to privacy. Our team provides support in Bengali 24/7.