bu99's commitment to responsible gaming
Entertainment should never become a burden — bu99 is always committed to ensuring the protection of all players.
For ages 21 and above onlyWhy we value responsible gaming
bu99 believes that online gaming is an entertainment activity — not a source of income. The mental and financial wellbeing of every player is our top priority. For this reason, we provide several safety tools and resources to help you enjoy gaming in a healthy way.
Online gaming is growing rapidly in Bangladesh. Ensuring responsible behavior in this environment is a responsibility shared by both us and you. From setting deposit limits to self-exclusion, bu99 will be by your side. Our 24/7 Bengali live chat support is available to assist you at any time.
Our protective tools
Set Deposit Limits
You can set the maximum amount you deposit daily, weekly, or monthly yourself. Once a limit is set, it takes effect immediately. To increase the limit, you will need to wait 24 hours — this is in place for your protection.
Time-Out Feature
Need a short break? Use the time-out feature to temporarily close your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible. Once the time-out ends, your account will be automatically reactivated.
Self-Exclusion
If you feel you need to stop gaming, choose self-exclusion. Your account can be closed for 6 months or permanently. During this time, all communications, promotions, and bonus offers will be completely stopped. This is our most powerful protection tool.
Age Verification (21+)
bu99 strictly follows a 21+ age policy. Identity verification is required at the time of registration. If an underage account is identified, it will be closed immediately. Keep your account protected from underage members of your family.
Set Loss Limits
Decide in advance the maximum amount you are willing to lose within a set period. Once the limit is reached, your account will automatically stop accepting new bets. This feature is the most effective way to keep your budget under control.
24/7 Bangla Support
If you have any concerns about gaming, contact our Bengali-speaking support team via live chat. We are available seven days a week, twenty-four hours a day. We are always ready to help you with any issue.
Recognizing signs of problem gambling
If you notice any of the following signs in yourself, it may be an indication of problem gaming. Do not deny it — take action quickly.
- Spending beyond your budget: You are spending money beyond your means or taking on debt to fund gaming.
- Chasing losses: You are placing larger bets to try to win back money you have lost.
- Hiding from family and friends: You are being dishonest with people close to you about your gaming habits.
- Unable to stop: Even after deciding to quit, you are unable to stay away from gaming.
- Impact on daily life: Gaming is having a negative effect on your work, studies, or family relationships.
- Emotional dependence: You are turning to gaming to cope with a low mood or mental stress.
- Excessive time spent: You are sacrificing time for eating, sleeping, or family in order to play.
How to use limits and control tools
Daily / Weekly / Monthly Deposit Limit
You can set this limit at any time from your account settings. Reducing the limit takes effect immediately, but increasing it will take effect after 24 hours. This helps you stay in control of your budget at the end of the month.
Set Maximum Loss
Decide in advance the maximum amount you are willing to lose in a given period. Once this limit is reached, your session will automatically end. You can start playing again the next day or the following week.
Continuous Play Time Limit
Set how long you want to play in one session. Once the set time is up, a warning notification will appear. This feature is effective at avoiding long gaming sessions and preventing mental fatigue.
Regular Gaming Reminders
An automatic reminder will appear every 30, 60, or 90 minutes to let you know how long you have been playing and how much you have spent. Use this break as an opportunity to make a mindful decision.
Steps to activate self-exclusion
Log in to your account
Log in to your bu99 account and go to the profile menu.
Go to "Responsible Gaming" settings
Find the "Responsible Gaming" tab within your account settings.
Choose the tool you need
Select whichever option you need from deposit limit, time-out, loss limit, or self-exclusion.
Set the amount or time period
Enter the amount or duration and confirm the change. The change will take effect immediately or within 24 hours.
Live chat us if you need help
If you have trouble setting it up yourself or need urgent assistance, contact our 24/7 Bengali live chat support.
Need help?
If you feel gaming is having a negative impact on your life, you do not have to face it alone. Our Bengali-speaking support team is dedicated to serving you seven days a week, twenty-four hours a day.
Come to live chat or write to us at: [email protected]
Your identity will be kept completely confidential. If you feel there is a problem, reach out today.
Responsible Gaming FAQ
Enjoy entertainment responsibly
Start today for a safe, enjoyable, and responsible gaming experience at bu99. If you have questions, check our FAQ or contact support directly.